Customer Service Policy
At Team Golfwear, we are committed to providing a high level of customer service.
Our procedures are tried and tested to ensure that you are kept aware of progress on your order and that your order, when delivered, is met with satisfaction.
We recommend that you read our terms and conditions at the outset.
From receipt of your order, we will email you within 3 working days with the artwork for and wherever possible an outline graphic of your garment which will give an indication of positioning. We require your agreement by return email to proceed.
Please note - if you decide to change your requested artwork at this stage we would require to make an alteration charge.
From the date of receipt of your confirmation to proceed, we will endeavour to ship your order within 10 working days by carrier or recorded post. We would recommend that there is someone in attendance at the proposed delivery address during the hours of 9am - 5pm during the working week. We will email you to advise that the order has been completed and is being prepared for shipment.
We welcome feedback on your customer service experience with Golf Teamwear as your views are important to us as we strive to further improve our service.